Facility Management

Transforming Facility Maintenance and Compliance through Connected CMMS: Addressing Operational Inefficiencies

Building
management

Register Facilities, Track, monitor and maintain building operations smoothly, QR code generation

Building data

Easily upload images, classify building types, and pinpoint locations on Google Maps with detailed area mapping.

Centralized
contract records

Store and manage all contract-related agreements in one place with unique contract codes, customer details, services, assets etc.

Sub-contract
management

Create sub-contracts under main contracts, each with its own details, including contract codes, services, and financials.

Service
categorization

Define contract services as Annual Maintenance Contracts (AMC), one-time tasks, casual work, and more.

Automated billing cycles

Set up automatic billing schedules (monthly, quarterly, etc.) for accurate invoicing.

KPI performance tracking

Generate reports based on key performance indicators to evaluate contract efficiency.

Financial oversight & budgeting

Link contracts to the budgeting module for better financial control.

Employee assignment & tracking

Assign employees to contracts and monitor attendance through daily, weekly, or monthly records.

Contract performance review

Access contract and sub-contract performance data for transparency and control.

Payment certificates

Generate certificates based on mobilized manpower, materials used, and completed maintenance activities.

Assets

Centralized tracking and lifecycle management of all assets.

Asset costs

Monitor asset expenses to optimize operational budgets.

Purchase details

Maintain purchase history for informed decision-making.

Insurance details

Keep insurance records up to date for risk reduction.

Unique identification

Capability to generate distinct identification codes, incorporating logic to denote location, division, and department.

Parent-child hierarchy

Establish hierarchical relationship components (parent-child), like sub-assets.

Bulk upload

Easily import asset data using pre-configured spreadsheet templates.

Insurance & warranty tracking

Manage insurance coverage and warranty details for assets efficiently.

Work order classification

Manage complaints, service requests, and incidents easily.

Quick tickets registration

Register complaints in under in seconds with autofill and quick search options.

Notifications

SMS and email alerts on complaint registration.

Portals

Centralized or self-service portals for complaint tracking.

Maintenance type classification

Categorize issues by breakdown, modification, etc.

Priority setting

Assign priority levels (High, Medium, Low).

Complaint nature

Define complaint categories and descriptions.

Escalation management

Escalate complaints as needed.

SLA Integration

Set or assign completion targets based on SLAs.

Complainant info

Store complainant details for easy access.

Asset-related complaints

Link assets to complaints.

Job estimation

Estimate material and labor costs with rate card integration.

Complaint tracking

Monitor complaint progress.

Assignment

Assign complaints to individuals or teams.

Breakdown tracking

Log breakdown task start/end times.

Document management

Upload asset images and track observations.

Material management

Track material usage and costs.

Work order management

Approve/reject work orders and generate reports.

Mobile app support

Access job data and manage tasks on the go.

Service rating

Rate services for feedback.

Customizable workflow

Tailor workflows for breakdown maintenance tasks.

Seamless work order management

Easily input start and end times, add remarks, and track status.

Checkpoint tracking

Monitor the status and values of each checkpoint within the PM work order for transparency.

Material association

 View materials required as per SLA norms and link PM work orders with material requests.

Time & cost tracking

Manage budgets and schedules efficiently with built-in tracking features.

Image uploads

Attach images for detailed documentation of PM activities.

Attach images for detailed documentation of PM activities.

Reject, withdraw, or reschedule completed PM work orders with reference numbers

Print & report generation

Print individual PM work orders, daily work lists, and monthly schedules.

Automated notifications

Configure email alerts to notify multiple recipients about planned work orders.

Customizable workflows

Define workflows for staff assignment, material updates, live work tracking, job inspections, approvals, and closure.

Custom SLA

Create contract, location, building & spot specific SLA’s.

Response & resolution timelines

Set "Response By," "Contain By," and "Fix By" timings for different priority levels.

Priority-based service levels

Categorize service requests and complaints based on urgency to ensure faster resolution.

Automated escalation

Trigger alerts for unresolved issues exceeding SLA limits.

Business rules for emergencies

Establish protocols for handling emergency complaints efficiently.

SLA-Based work order classification

Define SLAs by work order type and complaint nature. Set business rules for emergency complaints.

Performance tracking & KPIs

Monitor SLA adherence with real-time KPI reports and contract-specific metrics.

Monthly target setting

Set monthly service targets by work order type for better operational efficiency.

Preventive maintenance deadlines

Define maximum closure timelines for preventive maintenance work orders.

SLA change approval workflow

Implement an approval process for SLA modifications when service providers cannot meet agreed timings.

Penalty & compliance monitoring

Track SLA breaches and enforce corrective actions to ensure accountability.

Asset discipline & compliance

Maintain structured asset checklists to ensure regulatory and operational compliance.

Smart preventive maintenance (PM) scheduling

Optimize asset performance with intelligent scheduling and automation.

Comprehensive PM work order management

Schedule, track, and manage preventive maintenance for all assets effortlessly.

Easy checklist creation

Quickly generate asset maintenance schedules within the system.

Customizable checklists

Develop checklists for different frequencies and link them to asset disciplines for automatic inclusion.

Standardized labor & time tracking

Define manpower requirements and track hours automatically for PM tasks.


Mandatory checkpoints

Mark critical checklist items to ensure technicians focus on essential tasks.

Time allocation for checkpoints

Specify the estimated time for each checkpoint in a checklist.

Range-based monitoring

Set minimum and maximum thresholds for meter readings during PM tasks.

Status input options

Define checkpoint status as either numerical values (meter readings) or text (e.g., Done/Not Done).

Automated PM scheduling

Create, modify, and execute PM work orders seamlessly without relying on Excel.


Leave day exclusions

Configure non-working days to prevent scheduling conflicts.


Material & equipment planning

Predefine required materials, tools, and equipment for each PM task.

Advanced filtering & selection

Schedule PM work orders for all assets or filter by

Manage multiple stores

Organize inventory across multiple locations.

Vendor details

Store supplier information for streamlined procurement.

Ability to raise purchase requests (PR)

Simplify purchase request workflows.

Smart workflow engine

Automate and streamline facility management processes.

Generates unique identification codes

Assign distinct IDs for assets and tasks.

Barcode numbers and QR codes

Enable quick asset tracking with barcodes and QR codes.

Create a team

Build structured facility management teams.

Locate resources

Assign and track workforce location efficiently.

Define skill sets

Map employees to tasks based on expertise.

Module-based reporting structure

Generate reports for specific facility management modules.

Daily, weekly, and monthly dashboards

Gain real-time insights with automated dashboards.

Preventive maintenance status report

Track completed and pending maintenance tasks.

Facilities Register

Building
management

Register Facilities, Track, monitor and maintain building operations smoothly, QR code generation

Building data

Easily upload images, classify building types, and pinpoint locations on Google Maps with detailed area mapping.

Contracts Management

Centralized
contract records

Store and manage all contract-related agreements in one place with unique contract codes, customer details, services, assets etc.

Sub-contract
management

Create sub-contracts under main contracts, each with its own details, including contract codes, services, and financials.

Service
categorization

Define contract services as Annual Maintenance Contracts (AMC), one-time tasks, casual work, and more.

Automated billing cycles

Set up automatic billing schedules (monthly, quarterly, etc.) for accurate invoicing.

KPI performance tracking

Generate reports based on key performance indicators to evaluate contract efficiency.

Financial oversight & budgeting

Link contracts to the budgeting module for better financial control.

Employee assignment & tracking

Assign employees to contracts and monitor attendance through daily, weekly, or monthly records.

Contract performance review

Access contract and sub-contract performance data for transparency and control.

Payment certificates

Generate certificates based on mobilized manpower, materials used, and completed maintenance activities.

Asset Management

Assets

Centralized tracking and lifecycle management of all assets.

Asset costs

Monitor asset expenses to optimize operational budgets.

Purchase details

Maintain purchase history for informed decision-making.

Insurance details

Keep insurance records up to date for risk reduction.

Unique identification

Capability to generate distinct identification codes, incorporating logic to denote location, division, and department.

Parent-child hierarchy

Establish hierarchical relationship components (parent-child), like sub-assets.

Bulk upload

Easily import asset data using pre-configured spreadsheet templates.

Insurance & warranty tracking

Manage insurance coverage and warranty details for assets efficiently.

Helpdesk - CRM

Work order classification

Manage complaints, service requests, and incidents easily.

Quick tickets registration

Register complaints in under in seconds with autofill and quick search options.

Notifications

SMS and email alerts on complaint registration.

Portals

Centralized or self-service portals for complaint tracking.

Maintenance type classification

Categorize issues by breakdown, modification, etc.

Priority setting

Assign priority levels (High, Medium, Low).

Complaint nature

Define complaint categories and descriptions.

Escalation management

Escalate complaints as needed.

SLA Integration

Set or assign completion targets based on SLAs.

Complainant info

Store complainant details for easy access.

Asset-related complaints

Link assets to complaints.

Job estimation

Estimate material and labor costs with rate card integration.

Complaint tracking

Monitor complaint progress.

Assignment

Assign complaints to individuals or teams.

Breakdown tracking

Log breakdown task start/end times.

Document management

Upload asset images and track observations.

Material management

Track material usage and costs.

Work order management

Approve/reject work orders and generate reports.

Mobile app support

Access job data and manage tasks on the go.

Service rating

Rate services for feedback.

Customizable workflow

Tailor workflows for breakdown maintenance tasks.

Preventive Maintenance

Seamless work order management

Easily input start and end times, add remarks, and track status.

Checkpoint tracking

Monitor the status and values of each checkpoint within the PM work order for transparency.

Material association

 View materials required as per SLA norms and link PM work orders with material requests.

Time & cost tracking

Manage budgets and schedules efficiently with built-in tracking features.

Image uploads

Attach images for detailed documentation of PM activities.

Attach images for detailed documentation of PM activities.

Reject, withdraw, or reschedule completed PM work orders with reference numbers

Print & report generation

Print individual PM work orders, daily work lists, and monthly schedules.

Automated notifications

Configure email alerts to notify multiple recipients about planned work orders.

Customizable workflows

Define workflows for staff assignment, material updates, live work tracking, job inspections, approvals, and closure.

SLA (service level agreement)

Custom SLA

Create contract, location, building & spot specific SLA’s.

Response & resolution timelines

Set "Response By," "Contain By," and "Fix By" timings for different priority levels.

Priority-based service levels

Categorize service requests and complaints based on urgency to ensure faster resolution.

Automated escalation

Trigger alerts for unresolved issues exceeding SLA limits.

Business rules for emergencies

Establish protocols for handling emergency complaints efficiently.

SLA-Based work order classification

Define SLAs by work order type and complaint nature. Set business rules for emergency complaints.

Performance tracking & KPIs

Monitor SLA adherence with real-time KPI reports and contract-specific metrics.

Monthly target setting

Set monthly service targets by work order type for better operational efficiency.

Preventive maintenance deadlines

Define maximum closure timelines for preventive maintenance work orders.

SLA change approval workflow

Implement an approval process for SLA modifications when service providers cannot meet agreed timings.

Penalty & compliance monitoring

Track SLA breaches and enforce corrective actions to ensure accountability.

Checklist

Asset discipline & compliance

Maintain structured asset checklists to ensure regulatory and operational compliance.

Smart preventive maintenance (PM) scheduling

Optimize asset performance with intelligent scheduling and automation.

Comprehensive PM work order management

Schedule, track, and manage preventive maintenance for all assets effortlessly.

Easy checklist creation

Quickly generate asset maintenance schedules within the system.

Customizable checklists

Develop checklists for different frequencies and link them to asset disciplines for automatic inclusion.

Standardized labor & time tracking

Define manpower requirements and track hours automatically for PM tasks.


Mandatory checkpoints

Mark critical checklist items to ensure technicians focus on essential tasks.

Time allocation for checkpoints

Specify the estimated time for each checkpoint in a checklist.

Range-based monitoring

Set minimum and maximum thresholds for meter readings during PM tasks.

Status input options

Define checkpoint status as either numerical values (meter readings) or text (e.g., Done/Not Done).

Automated PM scheduling

Create, modify, and execute PM work orders seamlessly without relying on Excel.


Leave day exclusions

Configure non-working days to prevent scheduling conflicts.


Material & equipment planning

Predefine required materials, tools, and equipment for each PM task.

Advanced filtering & selection

Schedule PM work orders for all assets or filter by

Inventory

Manage multiple stores

Organize inventory across multiple locations.

Vendor details

Store supplier information for streamlined procurement.

Ability to raise purchase requests (PR)

Simplify purchase request workflows.

Workflow

Smart workflow engine

Automate and streamline facility management processes.

Generates unique identification codes

Assign distinct IDs for assets and tasks.

Barcode numbers and QR codes

Enable quick asset tracking with barcodes and QR codes.

Technical Resources

Create a team

Build structured facility management teams.

Locate resources

Assign and track workforce location efficiently.

Define skill sets

Map employees to tasks based on expertise.

Reporting / BI

Module-based reporting structure

Generate reports for specific facility management modules.

Daily, weekly, and monthly dashboards

Gain real-time insights with automated dashboards.

Preventive maintenance status report

Track completed and pending maintenance tasks.